Business Posts

Jim Boyce, CEO and President of Defender Direct, Shares his Experience with the Flippen Group

Jim Boyce, CEO and President of Defender Direct, Shares his Experience with the Flippen Group

By General Robert Van Antwerp

9 years ago




If you would prefer to read this video instead of watch it, the transcript is available below.

Do you smile a little brighter when you hear your customers praise your organization?

Hi there, leaders! My name is General Robert Van Antwerp, a retired three-star general in the U.S. Army. Today I want to share with you a talk by Jim Boyce, CEO and president of Defender Direct, on his experience with the Flippen Group. Enjoy this talk and I’ll be back in a few minutes!

Hello, I’m Jim Boyce, president and chief executive officer of Defender, a home services company headquartered in Indianapolis, Indiana in the United States.

At Defender, we are called to grow and inspire leaders who love and serve people, and the Flippen Group is the perfect partner for us! Flip Flippen has served as my executive coach for the past year, and our work has been so effective that I recently asked the Flippen Group if they’d step in and help our newly appointed executive group to quickly become a tightly integrated and high-performing team.

The Flippen Group’s approaches and methods accelerated by several months the process of us becoming a team. The tools they utilize are very effective at helping people in teams learn about the behavioral constraints that can hold us back from realizing our full potential. Flippen helped our team let go of the constraints that really don’t matter, and they empowered each of us to own and work on the constraints that do matter.

Through Flip’s involvement, our team has built a genuine sense of focus, empathy, camaraderie, and shared purpose. I think it’s important to note the Flippen Group customized their approaches to what our company is called to do.

They don’t take the same approach with every person, team, or company. Their work is customized and their tools, their methodologies – they work! The Flippen Group is honest with the teams, the people, the companies they work with. They don’t shrink from the challenge of providing direct, constructive feedback.

Thank you, Flip, for the impact that you and the Flippen Group are having on me, our executive leadership team, and on our ability to grow and inspire leaders who really love and serve people. Thanks to you, we’re becoming a high-performing team and a force for good in the world.

Well, I hope you enjoyed hearing from Jim Boyce and how his team and organization are growing better every day. If you found this talk helpful, please do us a favor. Click the “Like” button to share it with your friends and also scroll down to the bottom of this post and let us know your thoughts. We’d love to hear from you. Take care and I’ll see you soon.





General Robert Van Antwerp

Leave a reply

Get Your Copy of the New York Times and USA Today Best Seller

Break Free of the Behaviors
That Hold You Back

Discover Flip’s strategies for identifying the Personal Constraints holding you back and develop a plan to break free and leave them all behind!

Download a Free ChapterBuy It Now